Shipping Policy

Brilliaura offers delivery to destinations made available during checkout. Availability, service level, duties, taxes, and carrier coverage depend on the delivery country and postal address. We may be unable to deliver to restricted locations, freight-forwarding addresses, or destinations that cannot be served securely.

Ready-to-ship pieces are prepared for dispatch according to the estimate shown on the product and checkout pages. Made-to-order jewellery requires production before dispatch; the selected production timeline forms part of the order summary. Production and dispatch dates are estimates until the order passes payment, fraud, address, and quality checks.

Available shipping services and charges are calculated from the destination, package, value, and selected service. Where the checkout provides an estimate for duties, VAT, import tax, brokerage, or similar charges, that estimate is shown before payment. If a destination cannot be quoted accurately, the checkout will explain what remains payable or prevent the order from proceeding.

Orders are shipped using the insured and tracked service shown at checkout. Tracking becomes available after the carrier accepts the parcel. A signature, identity check, or other secure-delivery control may be required. Risk of loss transfers only as required by applicable law and the order terms.

Check the delivery address carefully before payment. Contact support immediately if an address must be corrected. We cannot guarantee changes after fulfilment begins. If a parcel is delayed, damaged, missing, refused, or returned, contact support so Brilliaura can open the appropriate carrier investigation.

International shipments may be inspected by customs and may require recipient information for clearance. Delivery estimates exclude delays caused by customs authorities, incomplete recipient information, exceptional carrier events, or circumstances outside Brilliaura's reasonable control.

Questions about delivery, tracking, or an address should be sent to the support contact shown on this website. Include your order number, but never send payment-card details by email.